Our support begins with a phone conversation about your family's needs and the existing conditions of your home. If your project is a good match for us, we will schedule an initial site visit at your house to understand your ideas, goals, budget, and timing to define a basic scope for the project.

Before we move to the next step, your project consultant will review our design-build process in more detail to ensure your complete understanding in terms of initial budget, time and expectations.


After signing the Initial Design & Exploration Agreement (IDEA), you will briefly meet with the design team where they will review our 360-degree video file of your home and present initial concept sketches. As our team begins developing your project further, we will also discuss any necessary zoning, architectural, and engineering​ that may be required.

Once you feel comfortable with the direction of our initial design sketches, you will be presented with a Full Design and Development Agreement.


After signing the Full Design & Exploration Agreement (FDDA), our designer will meet with you to explore your concept in more detail. You will discuss options for flow, structure, furniture layout, lighting, materials, and finishes. We'll encourage you to share Pinterest or Houzz idea collections with us so that we can start to understand your style and identify your favorite project elements. The designer will use all of this information to create conceptual floor plans, elevations, and 3-D renderings to help you visualize the design possibilities.

Before we move to the next step, the designer will coordinate multiple visits to your home with experienced members of our team to confirm some existing conditions that could pose pricing risks. In this way, we can reduce the typical "unexpected" costs charged to you during the construction process. Our design process provides a great deal of client support and transparency.


Once you have signed the construction agreement, our team will meet to begin the pre-construction process: we finalize the construction documents, including any required zoning or engineering, and then apply for permits; we perform our final walkthroughs with trade partners; we purchase the custom materials from your selection sheet; and we schedule an on-site “hand off” meeting between you, the salesperson, the designer, and the production manager to set clear expectations and lines of communication for the project. Our design to production hand-off process is one of the best in the industry!


Our seasoned construction managers, field staff and trade partners are trained and qualified professionals. They work closely with our designers even before construction begins to ensure efficiency, reduce costs, deliver design with quality craftsmanship.

The production team assigned to your project, will meet with you weekly for on-site meetings, send regular progress updates through the cloud-based software, and respond to your questions and concerns quickly. Communication is one of our company’s core values - our entire team prides itself on taking care of you from start to finish.

The project isn't finished until you have had every opportunity to test it out. Our 2-year limited warranty leads our competition by leaps and bounds. We will take direct responsibility for most labor warranty issues and will help you handle your product warranties as well.